Driver Coordinator | Frankenthal

AIM
Planning and organising the tasks to be carried out within the predefined time standards and directing the employees in order to ensure smooth service provision, guarantee quality of service and maximise customer satisfaction.
RESULT AREAS
TAKING CARE OF THE DAILY ORGANISATION
Taking care of the daily organisation of the employees’ activities in order to guarantee customer satisfaction on the one hand and the delivery of services within the predefined time frame on the other.
TASKS:
Distributing and planning the work to be carried out among the team members.
Following up the progress of the work.
Communicating complaints and/or problems or seeking solutions to common problems.
Following up the staffing levels, efficiency and productivity of the employees and the team.
MANAGING AND MOTIVATING
Managing and motivating the team members and making adjustments where necessary in order to ensure the motivation and productivity of the employees and to ensure a high-quality delivery.
TASKS:
Creating a positive atmosphere within the team.
Training, supervising and coaching new employees.
Serving as an information and contact point for questions or dissatisfactions.
Encouraging employees to learn and develop.
Recruiting new employees and evaluating their performance.
CARRYING OUT QUALITY CHECKS
Carrying out quality checks and monitoring of the work and products in order to guarantee a quality delivery to the customer and to ensure the good reputation of the organisation.
TASKS:
Carrying out quality checks on the work delivered.
Raising employees’ awareness of quality.
Implementing adjustments in work instructions, procedures, actions, working methods, etc. to improve quality.
Participating in audits as part of the quality assurance system.
COLLABORATING
Participating in the execution of the daily activities in order to deliver within the desired time frame.
TASKS:
Together with the team, carrying out daily activities.
Carrying out tasks autonomously.
Carrying out supportive administrative work.
MAINTAINING DAILY CONTACTS
Maintaining daily contact with other departments in order to ensure correct administrative follow-up.
TASKS:
Receiving information from other departments in the context of upcoming work with associated deadlines.
Answering questions from other departments regarding planning, workload, possibilities, priorities, problems, etc.
In the event of problems, discussing the daily planning with the other departments involved.
Communicating changes in planning as soon as possible.
Carrying out administrative tasks autonomously.
CONTINUOUSLY LOOKING FOR IMPROVEMENTS
Continuously looking for improvements in processes, procedures and work instructions in order to optimise the operation of the service and to achieve efficiency.
TASKS:
Bringing ideas for optimisation of work.
Discussing improvement proposals with the manager.
Drafting, implementing and optimising work instructions.
Informing employees about changes in processes, procedures and work instructions.
Communicating the positive aspects of change to the team.
ESTABLISHING AND MAINTAINING SAFETY AND ORDER
Establishing and maintaining compliance with safety regulations and order in the workplace in order to ensure safe working conditions and a safe workplace for all employees of the organisation.
TASKS:
Maintaining an orderly workplace.
Supervising compliance with the safety regulations on the workplace.
Raising awareness among employees about safety and risks.
Introducing pragmatic improvements to safety and order.
BEHAVIOURAL COMPETENCES
Analysing
Decision-making
Organising
Motivating
Coaching/Developing
Cooperating
Controlling oneself/Coping