Customer Service Assistant | Manchester
Huktra is part of the H. Essers Group and since it’s foundation in 1976 has grown out to be one of the major European intermodal logistic service providers in the field of chemicals. We own a fleet of 897 chemical tank containers for the transportation of all kinds of chemicals. We are specialized in 3 major market segments: liquid bulk (inorganic substances, polymers, special chemicals and consumer chemicals), dry bulk (food) and powders.
Huktra has a total revenue of 50 million euro and counts 50 employees spread across the branches in Belgium (HQ), Italy, Spain and the UK.
To reinforce our team in the UK (Manchester) we are currently looking for a Customer Service Assistant.
Our customer service department is responsible for dealing with all queries from customers, price calculations, processing/follow-up of customer orders and the handling of complaints.
You will be part of an international customer service team, responsible for all commercial activities of our company across Europe. You’ll be responsible for the customer follow-up of our services, keeping our customers informed and satisfied. You work closely with our operations department.
After thorough training you’ll have a wide variety of responsibilities:
- maintaining close contact with customers across Europe
- handling various customer requests and questions
- proactively approaching possible issues and non-conformities
- preparing client offers and dealing with extra costs
transport order processing and follow-up
Experience within the transport industry and/or a solid training in commercial principles are key
You are service and customer oriented
You work well in a team environment
You remain calm in stressful situations
You’re able to think in a logical and creative manner
An interesting and challenging position in an international environment and training by experienced co-workers.