Coordinator Customer Care | Chisinau

Coordinator Customer Care | Chisinau




H.Essers is an international and reliable player in the logistics sector, but above all a family business that has offered jobs and job security since 1928. Our 6560 employees are ambitious people who dare to do business, are ready to seize opportunities and make a difference every day with simplicity. This enables us as a company to continuously invest in growth with a positive view of the future. Our people are our engine. We take care of their personal and professional development, provide them with contemporary work materials and pay attention to work-life balance. Yes, our 6560 employees know why they choose H.Essers. We hope you will soon understand why! We are looking for a Coordinator Customer Care.



As a Coordinator Customer Care, you coordinate the team in order to achieve smooth delivery of the services. You will be involved in everyday organization of employees’ activities in order to guarantee customer satisfaction as well as to guarantee the provision of services within the predetermined time frames:

How do you do that exactly?

  • Plan, organize, divide the work within the team
  • Act as information and contact person for issues related to complaints
  • Make sure all processes have enough back ups
  • Follow up if all working instructions are updated
  • Measure the quality and quantity of the services, by building the right KPI-s
  • Continuously work on process improvement of the processes
  • Make regular meetings with the team: 1-1-s, team meetings
  • Train the newcomers and make sure they are successfully integrated
  • Make regular calls with colleagues from Belgium


As a Coordinator Customer Care, you demonstrate a hands-on mentality in which data accuracy is paramount importance, as the entire supply chain process starts with a corrected order created into the system.  You possess people management skills, you manage to support your team with the necessary maturity and professionalism. In the same time you’re a process excellence driven person, who is passionate of continuous improvement. High flexibility is your best friend, you adapt easily to all the changes of our processes.


We offer you the opportunity to help write our international success story from the front row. Our family culture guarantees a high level of commitment and collegiality. You will be part of an experienced team, so you will always receive the necessary support. Our growth goes hand in hand with the professional growth of our employees. So also with yours! We welcome you in a flat structure in which your innovative proposals and ideas are heard.



85 branches in 19 countries, 6.560 employees, one million square meters of warehouse, 1.475 trucks and 1.800 ISO tanks. Yes, H.Essers is a major logistics service provider and an established value for our strategic customer segments Pharma, Chemicals, Infra and Parts. As an asset-based family business, we can guarantee short decision lines that allow you to react quickly. This offers you the necessary guarantee for a perfect service to your customers. It is the ideal combination for both satisfied customers as well as employees!

Apply now!