Support Engineer | Genk
Support Engineer | Genk
The digital advisor of our people
6560 REASONS TO CHOOSE FOR H.ESSERS
H.Essers is an international and reliable player in the logistics sector, but above all a family business that has offered jobs and job security since 1928. Our 6560 colleagues are ambitious people who dare to do business, are ready to seize opportunities and make a difference every day with simplicity. This enables us as a company to invest continuously in growth with a positive outlook on the future. Our people are our engine. We take care of their personal and professional development, provide them with modern equipment and pay attention to the work-life balance. Yes, our 6560 colleagues know why they choose H.Essers.
We hope you will soon understand why! We are looking for a Support Engineer
WHAT YOU WILL BE DOING
As the first point of contact within ICT, you are responsible for supporting our end users.
How exactly do you do that?
- Using your digital expertise, you identify the cause of the problem. If possible, you solve the problem; otherwise, you escalate it to second or third-line support.
- You identify and locate recurring problems, which you also escalate to second or third line support.
- Your responsibilities also include the management and maintenance of the ICT infrastructure with regard to everything client-related such as computers, printers and software.
- You provide support to our end users by telephone, e-mail, remotely and, if required, on-site.
WHAT YOU ARE OFFERING
Based on your thorough knowledge of and interest in ICT, you are the digital advisor of our end users. With your pragmatic approach, you know how to guide our people quickly and efficiently in their digital experiences. You work in a result-oriented way, with attention to risks and quality. You enjoy variety, working independently and teamwork. Listening to and talking with the internal stakeholders within ICT when problems escalate is important. You try to understand every point of view in order to get everyone on the same page. You are fluent in Dutch and English, both verbally and in writing.
WHAT WE ARE OFFERING
The opportunity to contribute to the further growth of H.Essers by getting your teeth into diverse, new and challenging projects, both internally and with clients. You will be part of a workplace where your ideas are heard and appreciated. A close cooperation with all our internal departments ensures that you also have an impact and can leave your mark. A challenge in a growing and leading company, close by and without traffic jams.
JOIN OUR (BIG) FAMILY
77 branches in 19 countries, 6,560 employees, one million square meters of warehouse, 1,475 trucks and 2,000 ISO tanks. Yes, H.Essers is a major logistics service provider and an established value for our strategic customer segments Pharma, Chemicals, Infra and Parts. At H.Essers you will help build complex IT systems that will make a difference for our customers. Challenging and diverse projects, a top team where cooperation is paramount and where you can have an impact.