Application Support Engineer | Genk

At H.Essers, our end users rely on you for Application Support. Discover below the challenges and rewards that come with this role at H.Essers.

YOUR CHALLENGES

As an Application Support Engineer, you ensure optimal performance of software and client equipment. You provide technical support to end users, resolve incidents quickly and efficiently, and contribute to a stable IT environment.

What will you do specifically?

  • Incident Management: Registering, analyzing, and solving hardware, software, and network issues. Handling support tickets within SLAs (Jira experience is a plus).
  • Software: Supporting and managing our internal Transport Management System (TMS) once you are trained in-house. In addition to TMS, you provide support for other enterprise applications such as Bizzmine, Workday, Nicelabel, SAP, and others.
  • User Support: First-line support and advice on best practices.
  • Documentation: Recording knowledge and solutions in the internal Knowledge Base.
  • Security & Compliance: Ensuring security guidelines are followed and contributing ideas to optimize security.
  • Collaboration: Escalating complex problems and working with other IT teams.

YOUR TALENTS

  • You have in-depth knowledge of Microsoft software such as Windows and Office. Additionally, you understand networks and have basic knowledge of TCP/IP, VPN, and Wi-Fi troubleshooting. You are familiar with tools and systems like Active Directory and work effortlessly with ticketing systems (ITIL).
  • Analytical and problem-solving, you excel at breaking down problems and take a proactive approach (monitoring).
  • Furthermore, you are communicatively strong and can explain technical matters simply to end users. Service-oriented, pragmatic, and stress-resistant, you adapt easily to unexpected, urgent situations.
  • Finally, you are fluent in Dutch and English.

YOUR REWARD

  • Your attractive salary is complemented by meal & eco vouchers, group & hospitalization insurance, company car, smartphone and My Essers Benefits.
  • You can also count on a very extensive leave arrangement and the option to work from home.
  • Supported by our vision of ‘Lifelong Learning’, the H.Essers Academy offers you the freedom to choose from various courses that contribute to your personal development.
  • Your physical and mental health are strengthened through the H.Essers health program Fit2Grow.
  • The greatest asset is undoubtedly your place within the close-knit H.Essers family.

7,500 REASONS TO CHOOSE H.ESSERS

  • Family values: Since 1928, these have formed a strong foundation of trust and involvement for both employees and customers.
  • Job security: In a rapidly changing world.
  • Ambitious team: With 7,500 dedicated colleagues, we strive for excellence and have a breeding ground of ambition and opportunities.
  • Innovation: In our processes and services, enabling us to serve our customers ever more efficiently and sustainably.
  • Sustainable international growth: As an organization, we recognize our social, economic, and ecological responsibility to have a positive impact on society as a whole.
  • Diversity and inclusion: These are crucial for a healthy and productive work environment and are actively embraced within H.Essers.

These are just a few reasons why H.Essers is an attractive choice. We are curious to discover your reason(s).

Apply now!