Customer Care Representative|Chisinau
As single point of contact, you will be responsible for the bonding and excellent service to our national and international customers.
6560 REASONS TO CHOOSE H.ESSERS
H.Essers is an international and reliable player in the logistics sector, but above all a family business that has offered jobs and job security since 1928. Our 6560 employees are ambitious people who dare to do business, are ready to seize opportunities and make a difference every day with simplicity. This enables us as a company to continuously invest in growth with a positive view of the future. Our people are our engine. We take care of their personal and professional development, provide them with contemporary work materials and pay attention to work-life balance. Yes, our 6560 employees know why they choose H.Essers.
Will you be joining us later? We are looking for an enterprising and dynamic Customer Care Representative.
WHAT YOU WILL BE DOING
As an Customer Care Representative, you are a strong administrative point who ensures that our customers’ goods are transported in the fastest and most efficient way. How do you do that exactly?
- As a customer care representative you act as the single point of contact for our national and international customers.
- Specifically, you offer the top customers of H.Essers an optimal and excellent service by playing a coordinating, mediating role between the customer and H.Essers. In this way, you succeed in providing a service that is professional and customer-oriented.
- You ensure a smooth cooperation and you know how to build a relationship of trust between the customer and H.Essers. Optimal customer loyalty is our goal.
- Proactive communicate about possible delays and issues in transportation
- Collaborate with other departments within H.Essers in order to provide the customer with the best solution
- In order to achieve this, you follow up on the customer’s shipments and defend his interests within the organization, but always with the interests of your own organization in mind. You go that extra mile within the capabilities of your own organization.
WHAT YOU HAVE
You hold the principle of ‘customer is king’ in high esteem and have -preferably- already had the opportunity to put this principle into practice within a professional context. You love the national and international dynamism and drive associated with this position and department, ‘the transport world’. Furthermore, you are known as someone who is communicatively strong, who wants to go the extra mile for his/her clients, who dares to think out-of-the box with your colleagues in order to come to the most optimal solution. This service can then be put into practice by having an eye for detail and always staying in control. Finally, we can only offer this top service if it is accompanied by knowledge of a number of languages, in particular English. Additional languages such as French or German are certainly seen as a strong asset.
WHAT WE OFFER
We offer you the opportunity to do your bit for our national and international customers on a daily basis. This contributes to an exciting and challenging job, where you can expect a lot of variation. You can be sure, no day is the same here! At H.Essers you always get the freedom and autonomy to develop yourself personally. After all, the growth of our customers goes hand in hand with the growth of our employees! You can be part of a strong, collegiate and highly experienced team and organization that values reliability, entrepreneurship, simplicity, positivism and care!
JOIN OUR (BIG) FAMILY
85 branches in 19 countries, 6.560 employees, one million square meters of warehouse, 2000 trucks and 2.000 ISO tanks. Yes, H.Essers is a major logistics service provider and an established value for our strategic customer segments Pharma, Chemicals, Infra and Parts. As an asset-based family business, we can guarantee short decision lines that allow you to react quickly. This offers you the necessary guarantee for a perfect service to your customers. It is the ideal combination for both satisfied customers as well as employees!